TERMS OF SERVICE & SERVICE LEVEL AGREEMENT (SLA)

CORE GRID LTD — TERMS OF SERVICE & SERVICE LEVEL AGREEMENT (SLA)
Last Updated: August 17, 2026

1. GENERAL PROVISIONS
CORE GRID LTD (Co. No. 17405090, Reg. Address: 27 Old Gloucester Street, London, WC1N 3AX, UK) provides SaaS infrastructure, server node allocation, and IT consulting (UK SIC 63110, 62012, 62020). By acquiring services or paying invoices issued by CORE GRID LTD, the Client (acting either as a corporate entity or an individual consumer) accepts these Terms.

2. SERVICES & PRICING
- Standard SaaS Subscriptions: Fixed-capacity cloud compute, API endpoints, and ledger processing (Developer Tier €300/mo, Pro Platform Tier €900/mo).
- Enterprise & Custom Infrastructure Deployments: Bespoke private server nodes, API bridges, and high-volume tranches under individual project scope and dynamic commercial invoicing.
- Custom Software Development & Engineering Services: Bespoke software modules, custom API integrations, code refactoring, and specialized technical engineering. Costs are calculated entirely on an individualized basis derived from the client's Technical Specification (Terms of Reference / Statement of Work) following direct engineering estimation. No fixed pricing applies.

3. PAYMENTS & TAXES
Services are billed in EUR/GBP. Cross-border digital services delivered to non-UK clients are subject to UK VAT at 0% (Zero-rated / Out of scope for UK VAT) per HMRC regulations.

4. SERVICE LEVEL AGREEMENT (SLA)
We guarantee 99.9% monthly operational uptime for core API and server infrastructure. Scheduled maintenance windows (not counted as downtime) are communicated in advance.

5. DATA & GOVERNING LAW
Operations comply with UK GDPR and Data Protection Act 2018. This Agreement is governed strictly by the laws of England and Wales.